The Beyond GREAT SERVICE Planning Guide
, by Jim Baston, is a comprehensive workbook that has been designed for business owners and managers who would like to actively engage their field service teams in making positive business recommendations to customers.
The Planning Guide outlines a proven process and tangible advice
to embed these proactive efforts into the culture of the organization as an integral part of their service delivery. It also offers concrete strategies to keep the initiative alive. Although intended as a stand alone resource, readers will find Jim's book Beyond GREAT SERVICE: The Technician's Role in Proactive Business Growth
helpful in providing foundational information and inspiration for creating a plan to substantially grow revenues while adding real value to customer relationships.